In our effort to provide a fully accessible and optimized user experience for all website visitors, Five Star Federal Credit Union is taking careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this website or the specific abilities of those individuals seeking access to this website.

Our website has been enhanced and optimized for conformance with Web Content Accessibility Guidelines (WCAG) 2.0. Level A and AA Success Criteria as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C). We have implemented the Digital Accessibility Platform (DAP), a proprietary technology from AudioEye, a leading third party web accessibility service provider, as part of our accessibility testing and have remediated identified errors to become more accessible and usable for all users.

Our website has also undergone automated and manual web accessibility testing using screen reader assistive technologies including JAWS screen reader in Internet Explorer, NVDA screen reader in Firefox, Voiceover screen reader in Safari and iOS devices, and Talkback screen reader in Android devices.

We will continue to use the DAP technology for ongoing monitoring of our website and subsequent enhancements for optimal accessibility and usability for all users. This technology undergoes regular releases that improve access and usability for all users in pursuit of conforming with WCAG 2.0., WCAG 2.1 and Section 508 Refresh principles, guidelines, and success criteria.

In an effort to provide accessible documents, we have also made all our PDF documents accessible. If you find a PDF on our website that is not accessible to you, please contact us so we may correct the issue and meet your need in an accommodating manner.

Five Star Federal Credit Union is leveraging the Web Content Accessibility Guidelines (WCAG) 2.0 as reference to ensure the web content made available from this site is more accessible for individuals with disabilities and user friendly for everyone.

If you encounter issues with any page or feature on this website that may present a challenge for site visitors looking to access this website, please submit your feedback:

  • Through our Accessibility Help Desk (icon at bottom right of your screen)
  • By phone at 855-597-5766
  • By email at

Throughout this website, we may provide links to third-party websites. These sites, which are not controlled by Five Star Federal Credit Union, may present challenges for individuals with disabilities that we are not able to control or remedy.